This is the Privacy Policy of Latitude 37 Pubs ABN: 97 128 726 643 referred to as “Latitude 37 Pubs”, “we”, “us” or “our”. This Privacy Policy explains how Latitude 37 Pubs collects, uses, discloses, manages and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, entering our venues, joining our loyalty program, engaging with our digital platforms, or providing personal information to us, you consent to your personal information being handled in accordance with this Privacy Policy. You should not provide personal information about another individual unless you have obtained their consent.

This Privacy Policy is divided into three parts:

●      Part A: Defined Terms

●      Part B: Key Information About How We Manage Personal Information

●      Part C: Additional Information for Online Service Users

We may amend, update or replace this Privacy Policy at any time by publishing the updated version on our website. This Privacy Policy was last reviewed on 10/10/2025.

PART A – DEFINED TERMS

For the purposes of this Privacy Policy:

Business Customer refers to a business or organisation that engages Latitude 37 Pubs for services, functions or events.

Consumer User refers to an individual who consumes our products or services, including patrons of our venues or users of our loyalty or online services.

Loyalty Program refers to any customer loyalty, rewards or membership program operated by or on behalf of Latitude 37 Pubs.

Online Services means any digital service or platform offered or used by Latitude 37 Pubs including websites, mobile applications, online ordering platforms, booking systems, loyalty systems and point-of-sale (POS) integrations.

Online Service Users means users of our Online Services, including Consumer Users.

Privacy Act means the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

Tabit Technologies Pty Ltd (Tabit) refers to a third-party service provider to Latitude 37 Pubs which supplies POS and related hospitality technology and services.

PART B – KEY INFORMATION ABOUT OUR HANDLING OF PERSONAL INFORMATION

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not. Examples include name, contact details, date of birth, and loyalty program activity.

Some personal information is classified as sensitive information under the Privacy Act, such as health information (e.g. allergies) and information relating to racial or ethnic origin, religious beliefs, sexual orientation, or criminal record.

2. Why does Latitude 37 Pubs collect personal information?

Latitude 37 Pubs collects personal information where reasonably necessary for our functions and business activities, including:

●      operating our pubs, venues, and hospitality services
●      managing bookings, reservations, loyalty memberships and customer relationships

●      promoting our venues, products, events and loyalty program

●      improving customer experience, products and services

●      managing business operations and administrative functions

●      complying with legal and regulatory obligations

Personal information may be collected when a person enters our venues, makes a booking, signs up to our loyalty program, redeems an offer, uses our Online Services, or interacts with our staff or marketing channels.

3. Use and disclosure of personal information

If Latitude 37 Pubs collects personal information for a particular purpose, it may use or disclose that information for that purpose. For example, if we collect your name and contact details for our loyalty program, we may use that information to administer your membership, rewards, and offers.

We may also use or disclose personal information for secondary purposes including:

●      marketing and promotional activities, unless you opt out

●      general business operations including business records, legal compliance, insurance, reporting and analytics

●      where the information is included in a business asset transfer, corporate restructure or acquisition

●      where permitted or required by law

●      where the individual has given consent

In providing your personal information to Latitude 37 Pubs, you acknowledge and consent to the following:

You consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. You also acknowledge that we may disclose your personal information to our supplier Tabit Technologies Pty Ltd (“Tabit”), and you consent to Tabit handling your personal information in accordance with its privacy policy.

We may disclose personal information to Tabit where required to support our POS and loyalty systems, payment processing and the delivery of hospitality services.

4. Do we disclose personal information outside Australia?

Latitude 37 Pubs may use service providers and systems that store or process information outside of Australia. This includes service providers located in Israel and the United States. We only disclose information internationally where permitted under the Privacy Act.

5. Security of personal information

Latitude 37 Pubs takes reasonable steps to secure personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information that is no longer required may be destroyed or de-identified, subject to legal, insurance or dispute-resolution obligations.

6. Access to personal information

Individuals may request access to their personal information by contacting us at:
 Email: support@latitude37pubs.com.au

Access will be provided where required by law. Where access is not required by law, Latitude 37 Pubs may grant or deny access at its discretion and may charge reasonable administration costs.

7. Correction & complaints

If an individual believes that Latitude 37 Pubs holds personal information that is inaccurate, incomplete, irrelevant or misleading, or wishes to make a complaint about our handling of personal information, they should contact us at:

Email: support@latitude37pubs.com.au

If a complaint is not resolved, the individual may contact the Office of the Australian Information Commissioner: https://www.oaic.gov.au/

PART C – ONLINE SERVICE USERS

This Part applies to personal information collected through or relating to Online Services.

1. What personal information do we collect from Online Service Users?

The personal information collected will vary depending on the Online Service used. It may include:

●      name, contact details and loyalty registration details

●      booking or ordering information

●      preferences, profile information or feedback

●      payment information (e.g. tokenised card details)

●      usage information, device information, IP address, and analytics data

●      geo-location data (if permitted by your device settings)

Some Online Services may allow users to post information (e.g. reviews). Any personal information shared in this way is at the user’s discretion.

2. Sensitive information

Sensitive information (such as health-related information like allergies) may only be collected with consent and used only for the purpose for which it was provided, unless permitted by law.

3. Who do we disclose personal information of Online Service Users to?

Personal information may be disclosed to:

●      Tabit Technologies Pty Ltd, and its related entities, as a service provider for POS and loyalty systems

●      other service providers engaged by Latitude 37 Pubs

●      where legally required or permitted

4. Direct marketing

Latitude 37 Pubs may use personal information to send marketing communications regarding our venues, promotions, loyalty offers, products and services, unless the individual opts out. Individuals may opt out at any time via the unsubscribe function or by contacting us.

5. Automated data collection tools

Online Services may use cookies and analytics tools such as Google Analytics. These may collect usage, device and browsing information to support service improvement, personalisation and advertising. Users may adjust browser or device settings to manage cookies, noting that some features may not function properly if disabled.

For further detail on Google Analytics, visit:
 https://policies.google.com/technologies/partner-sites

6. Aggregated data

De-identified or aggregated data may be used for statistical and analytical purposes to improve services. Such information does not identify individuals and may be shared at Latitude 37 Pubs’ discretion.

Contact

For any questions relating to this Privacy Policy or how Latitude 37 Pubs handles personal information, contact:

Email: support@latitude37pubs.com.au